Question 1

Why would I sell online with Thrift Be Told?

Accepted Answer

Join a growing community of conscious shoppers by showcasing your preloved fashion in our curated online store. We take care of photography, listing, and promotion, making it effortless for you to connect your pieces with new owners who will love them just as much as you did.
It’s a simple, sustainable, and stress-free way to give your items a second life!

Question 2

How does it work?

Accepted Answer

To get started, we require a $5 deposit per item, which covers the initial listing and storage costs. This deposit is non-refundable.
If we haven’t already seen an item, we’ll do a quick video call before you hand it over. Once you're ready to proceed, we’ll provide more details on how to get your items to us.
From there, we take care of everything—photos, listing, selling, and shipping. It couldn’t be easier!
Local pick-up is available in the Sutherland Shire area.

Question 3

Will you take the photos of my items?

Accepted Answer

Yes! We will take photos of your items, which is included in the deposit.

Question 4

What kind of items can I list?

Accepted Answer

We’re looking for pieces in excellent condition to feature in our store. If you have items you'd like to sell with us, we’d love to share more details on how it works!

Question 5

What are the benefits of listing my items?

Accepted Answer

• Reach a Wider Audience – Connect with conscious shoppers actively looking for quality preloved fashion.
 • Real-Time Purchases – Buyers can purchase your items instantly with just a click.
 • Professional Photography – High-quality images make your pieces stand out and attract more buyers.
 • Easy & Streamlined Process – We handle everything from photography to listing, selling, and shipping—so you don’t have to.

Selling preloved has never been this simple! ✨

Question 6

How will my items be featured?

Accepted Answer

Your items will be showcased on our website. They will also be highlighted on our social media pages, directing customers to the website for real-time purchases.

Question 7

What are the costs involved?

Accepted Answer

The only upfront cost is a non-refundable $5 deposit per item, which covers initial listing and storage costs, making it an easy and low-risk way to sell your preloved pieces with us!

Question 8

What are the commission rates and other costs?

Accepted Answer

Tiered Commission Rates:
 • 10% for items sold over $100
 • 15% for items sold between $61 – $100
 • 20% for items sold between $31 – $60
 • 25% for items sold at $30 or less

Additional Costs:
 • Payment processing fees apply to the total sale amount.
 • Postage is a flat $12 per item. If an item is bulky or heavy, any extra postage costs will be passed on.
 • Free shipping is available for purchases over $200. In this case, the shipping cost will be passed on to the seller, or split among the seller(s).

Question 9

How will I receive payment for my sales?

Accepted Answer

When an item sells, you'll receive a confirmation email or SMS from us. We'll then confirm your preferred payment method for that sale. Once we have your payment details, the funds will be transferred directly to your nominated account for each item sold.

Question 10

Can I remove my items from the listing?

Accepted Answer

Yes, you can remove your items from the listing at any time. Please contact us for more details on the process. Please note that items should not be listed elsewhere while they are featured in our store.

Question 11

How can I get started?

Accepted Answer

Get in touch at your earliest convenience, and we’ll guide you through the next steps. You can reach us at hello@thriftbetold.com.

For Shire locals, we’re happy to arrange a home visit to review your pieces and collect items.

FAQs

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