FAQs

Reach a growing community of conscious shoppers by showcasing your preloved fashion in our curated online store. We handle photography, listing, and promotion, making it simple for you to connect your pieces with new owners who will love them as much as you did. It’s an easy and sustainable way to give your items a second life!

To get started, we require a nominal deposit of $5 per item. This deposit covers the initial listing and storage costs and is non-refundable. If we haven't already seen an item, we will do a very quick video call with you before you provide us with your items to sell. More information on how you can get your items to us will be provided should you wish to move forward. Once we have the items in our possession, we will take care of everything – photos, listing, selling, and shipping the pieces. It couldn't be much easier, could it?

Yes! We will take photos of your items, which is included in the deposit.

We are looking for pieces in excellent condition. If you have items you'd like to sell through us, we’d be delighted to provide you with more details.

Reach a wider audience Real-time purchases with just a click Professional photos to enhance the appeal of your items Easy and streamlined process

Your items will be showcased on our website. They will also be highlighted on our social media pages, directing customers to the website for real-time purchases.

The only upfront cost is a $5 deposit per item, which covers the initial listing and storage costs.

Tiered Commission Rates: 10% for items sold over $100 15% for items sold between $61 – $100 20% for items sold between $31 – $60 25% for items sold at $30 or less Additional Costs: Payment processing fees apply to the total sale amount. Postage is a flat $12 per item. If an item is bulky or heavy, any extra postage costs will be passed on. If insurance is required for high-value items, this cost will also be passed on to the seller.

When an item sells, you’ll receive a confirmation email or SMS from us. We will then confirm your preferred payment method for that specific sale. Once we have your payment details, we’ll transfer the funds directly to your nominated account for each item sold.

Yes, you can remove your items from the listing at any time. Please contact us for more details on the process. Please note that items should not be listed elsewhere while they are featured in our store.

Please reach out at your earliest convenience, and we’ll guide you through the next steps. You can contact us at hello@thriftbetold.com. For Shire locals, we’re happy to arrange a time to meet you at home to review pieces and collect items.